Thank you for choosing to travel with Fresco Tours! We are very excited for you to join the ranks of our Happy Customers. Below is an outline of the registration process and what you can expect to receive from us prior to the start of your trip. If at any moment you should have any questions or concerns, please do not hesitate to contact us. Thank you again and we look forward to sharing memories of a lifetime with you.
Reservations and Payments
To join us on a Fresco Tour, please visit our Secure Online Reservation Form or download and print a PDF version of the Reservation Form – one for each participant. A deposit of 300€ per person to reserve your space is required and payment should be made via bank transfer or with a credit card (Visa and MasterCard).
The balance of your tour payment is due 60 days prior to the departure date. If the tour that you selected begins within 60 days of booking, final payment is due at that time. Failure to receive the remainder of your trip balance by the due date will be considered a cancellation.
Once Fresco Tours has received your registration form and processed your deposit, we will send you a confirmation of your reservation via e-mail or post. At this time, we will send you a receipt of payments received, a summary of pending payments with due dates and a copy of our Assumption of Risk / Liability Waiver Form, which must be returned 30 days prior to the start of tour. In addition, we will send you an Orientation packet with information regarding suggestions on preparation, a packing and reading list and other tips to get you excited and prepared for your Fresco Tour.
Note: If you use our Secure Online Reservation Form, you will receive an automated email to let you know that your request has been correctly registered. If you do not receive an email, Please check your "Bulk Mail" folder or contact us.
Once we have received final payment and the signed Assumption of Risk / Liability Waiver Form, you will be sent a receipt and final details regarding your tour, including a detailed itinerary and the hotel contact list.
Single Supplement Fee
Due to the nature of the accommodations we use, there are a limited number of single rooms available. Requests for these rooms are based on availability. Please see the tour itinerary for the cost of this fee. In some cases, it may imply a room smaller in size than a standard double room. If you are traveling alone, and would like to share a room, we will do our best to match you with a same-gender roommate.
Cancellation / Refund Policies
All cancellations must be made in writing. No refunds will be issued due to late arrival, early departure, or any unused portion of a tour. The Assumption of Risk / Liability Waiver form must be signed and received 30 days prior to tour departure or the reservation will also be treated as a cancellation. Cancellation fees are outlined below:
- Cancellations received 121 or more days prior to trip start 100€
- Cancellations received 120 - 61 days prior to trip start 300€
- Cancellations received 60 - 31 days prior to trip start 50% of trip price
- Cancellations received 30 days or less prior to trip start 100% of trip price
Fresco Tours reserves the right to change, modify, or cancel a tour prior to departure for any reason, including lack of participants (tour minimum: 3-6 passengers with 1 guide, 7 passengers or more with 2 guides) or acts of nature and/or circumstances beyond our control. In this case, any payments received will be refunded in full, and this will constitute full settlement. Fresco Tours is not responsible for any additional expenses due to a canceled tour, such as the purchase of non-refundable airline tickets.
Fresco Tours reserves the right to accept, refuse, or decline any tour member's participation at any time for any reason. In such a case, Fresco Tour's liability is limited to the actual cost of the unused services.
In light of the above and due to the nature of Fresco Tours active vacations, we strongly urge the purchase of the appropriate travel and personal insurance, including trip cancellation / interruption insurance. For more information regarding travel insurance, please see our Frequently Asked Question Section