Reservations and Payments
To join us on a Fresco Tour, please visit our Secure Online Reservation Form or download and print a PDF version of the Reservation Form one for each participant. To reserve your space on a tour, a 15% deposit per person is required and payment should be made via bank transfer or with a credit card (Visa or MasterCard).
The balance of your tour payment is due 60 days prior to the departure date. If the tour that you selected begins within 60 days of booking, final payment is due at that time. Failure to receive the remainder of your trip balance by the due date will be considered a cancellation.
Once Fresco Tours has received your registration form and tour deposit, we will send you an email with an invoice of payments received and your remaining balance, a copy of our Assumption of Risk / Liability Waiver Form and a link to your Guest Questionnaire. These last 2 items must be returned 60 days prior to the start of tour. In addition, we will send you a Confirmation Packet with information regarding suggestions on preparation, a packing and reading list and other tips to get you excited and prepared for your Fresco Tour.
Once we have received final payment, the signed Assumption of Risk / Liability Waiver Form and Guest Questionnaire, you will be sent a receipt and final details regarding your tour, including a detailed itinerary and the hotel contact list.
Single Supplement Fee
Due to the nature of the accommodations we use, there are a limited number of single rooms available. Requests for these rooms are based on availability. Please see the tour itinerary for the cost of this fee. In some cases, it may imply a room smaller in size than a standard double room. If you are traveling alone, and would like to share a room, we will do our best to match you with a same-gender roommate.
Cancellation / Refund Policies
All cancellations must be made in writing. No refunds will be issued due to late arrival, early departure, or any unused portion of a tour. The Assumption of Risk / Liability Waiver form must be signed and received 60 days prior to tour departure or the reservation will also be treated as a cancellation. Cancellation fees are outlined below:
Fresco Tours reserves the right to change, modify, or cancel a tour prior to departure for any reason, including lack of participants (tour minimum: 3-6 passengers with 1 guide, 7 passengers or more with 2 guides) or acts of nature and/or circumstances beyond our control. In this case, any payments received will be refunded in full, and this will constitute full settlement. Fresco Tours is not responsible for any additional expenses due to a canceled tour, such as the purchase of non-refundable airline tickets.
Fresco Tours reserves the right to accept, refuse, or decline any tour member's participation at any time for any reason. In such a case, Fresco Tour's liability is limited to the actual cost of the unused services.
Changing Tour Dates
If we are notified of a change to your scheduled tour date 6 months prior, you can apply your tour deposit to another departure date without penalty. This change can be up to 1 calendar year in advance and is subject to availability. Otherwise, the above Cancellation Fees will be applied.
As Spain-taneous Private Tours are custom built and created with specific dates in mind, any modifications will incur a 15% surcharge.
In light of the above and due to the nature of Fresco Tours active vacations, we strongly urge the purchase of the appropriate travel and personal insurance, including trip cancellation / interruption insurance. Please be sure to review information regarding travel insurance including policies that cover COVID-19 related claims.
Traveling Safely and Responsibly
Traveling during these complex times requires a bit more planning and a lot more reassurance. We believe that the Fresco Tours style of travel is particularly well-suited to safe activities: walking in the outdoors, small group sizes, strong reliable relationships with our local partners and, most importantly, we have the local knowledge of our home - the Camino de Santiago and the Spanish culture. For more details click here.