Based in Spain since 2006

Reservation Policies

Booking a Tour

Thank you for choosing to travel with Fresco Tours! We are very excited for you to join the ranks of our Happy Customers. If at any moment you should have any questions or concerns, please do not hesitate to contact us. Thank you again and we look forward to sharing memories of a lifetime with you.

Reservations and Payments

To join us on a Fresco Tour, please visit our Secure Online Reservation Form or download and print a PDF version of the Reservation Form, one for each participant. To reserve your space on a tour, a 15% deposit per person is required and payment should be made via credit card (Visa or MasterCard only), bank transfer or via Wise transfer.

Confirmation

Once Fresco Tours has received your registration form and tour deposit, we will send you an email with an invoice of payments received and your remaining balance, a copy of our Assumption of Risk / Liability Waiver Form and a link to your Guest Questionnaire. These last 2 items must be returned 60 days prior to the start of tour. In addition, we will send you a Confirmation Packet with information regarding suggestions on preparation, a packing and reading list and other tips to get you excited and prepared for your Fresco Tour.

Final Registration

Once we have received final payment, the signed Assumption of Risk / Liability Waiver Form and Guest Questionnaire, you will be sent a receipt and final details regarding your tour, including a detailed itinerary and the hotel contact list.

Single Supplement Fee

Due to the nature of the accommodations we use, there are a limited number of single rooms available. Requests for these rooms are based on availability. Please see the tour itinerary for the cost of this fee. In some cases, it may imply a room smaller in size than a standard double room. If you are traveling alone, and would like to share a room, we will do our best to match you with a same-gender roommate.

Cancellation / Refund Policies

All cancellations must be made in writing. No refunds will be issued due to late arrival, early departure, or any unused portion of a tour. The Assumption of Risk / Liability Waiver form must be signed and received 60 days prior to tour departure or the reservation will also be treated as a cancellation. Cancellation fees are outlined below:

Time Price
Cancellations received 121 or more days prior to trip start
10% of trip price
Cancellations received 120 - 61 days prior to trip start
15% of trip price
Cancellations received 60 - 31 days prior to trip start
50% of trip price
Cancellations received 30 days or less prior to trip start
100% of trip price

Fresco Tours reserves the right to change, modify, or cancel a tour prior to departure for any reason, including lack of participants (tour minimum: 3-6 passengers with 1 guide, 7 passengers or more with 2 guides) or acts of nature and/or circumstances beyond our control. In this case, any payments received will be refunded in full, and this will constitute full settlement. Fresco Tours is not responsible for any additional expenses due to a canceled tour, such as the purchase of non-refundable airline tickets.

Fresco Tours reserves the right to accept, refuse, or decline any tour member’s participation at any time for any reason. In such a case, Fresco Tour’s liability is limited to the actual cost of the unused services.

Changing Tour Dates

If we are notified of a change to your scheduled tour date 6 months prior, you can apply your tour deposit to another departure date without penalty. This change can be up to 1 calendar year in advance and is subject to availability. Otherwise, the above Cancellation Fees will be applied.

As Spain-taneous Private Tours are custom built and created with specific dates in mind, any modifications will incur a 15% surcharge.

Insurance

In accordance with Spanish law and for the duration of your tour with Fresco Tours, you are covered by a basic insurance provided by Intermundial.  We  strongly advise the purchase of a more comprehensive travel insurance that includes trip cancellation / interruption. We suggest using TravelInsurance.com, which allows you to compare and assess top insurance provider policies and their different coverage plans.

Traveling Safely and Responsibly

Traveling during these complex times requires a bit more planning and a lot more reassurance. We believe that the Fresco Tours style of travel is particularly well-suited to safe activities: walking in the outdoors, small group sizes, strong reliable relationships with our local partners and, most importantly, we have the local knowledge of our home – the Camino de Santiago and the Spanish culture.